BORN TO CREATE
Hours of Operation: Monday - Saturday / 08:00AM - 18:00 PM
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Videomobile within 30 days of the purchase date, subject to the conditions and exclusions below.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Where is my order?
Some items on our website are not regularly stocked. Availability on these items will show as Coming Soon, More On the Way or Special Order. To check the status of an order, log in and visit the "Order History" page in the My Account section of this website. Your items may be grouped into multiple packages, but will show updated tracking information as it becomes available. Orders without tracking information may include stock exceptions like special orders or back orders which require more time to process.
If your order does not appear in your account, it may have been a guest checkout, phone or store order.
MasterCard · Visa
Customers with Albanian billing addresses will not be charged until the order is processed for shipping. However, a credit card authorization hold occurs at the time the order is placed. Credit card customers with non-Albanian billing addresses will be charged in full at the time of purchase.
Credit card payment declined?
There are several reasons that might explain why:
The amount of the transaction exceeds the account's available credit limit.
The card on file was either renewed or voided and is no longer active.
The issuing bank has not released the initial authorization, even though Videomobile has already voided it and started the process of reversing the auth. If this is the case, it can take up to 72 business hours for the funds to be put back into a customer's account. Please contact your bank to request that they remove the credit card authorization or to find out why they are declining the charge.
If you believe any of the above issues are preventing your order from being completed, please reach out to your bank for further instructions and directions.
If you require additional support, please reach out to Customer Service via email, Live Chat or phone at 355676000808.
Videomobile ships most international packages with DHL Express. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. DHL Mail is also available for many destinations. DHL Mail is a hybrid service from DHL that delivers to many international countries. The final delivery from this service is by the postal service of that specific country.
Select Special Order items may be shipped to us from our supplier before being shipped to you. Oversized items that don't fit Parcel Services standards will be shipped via an International freight forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
Fees & Shipping Cost
Your country's import duties, taxes and fees are never included in the item and shipping totals. For these fees, please refer to our Duties & Taxes section. Original outbound shipping costs are nonrefundable.
Before completing any purchase, please check all product Specifications ("SPECS" tab) to make sure you're choosing compatible items that will work in your country. In addition, please confirm that your country's import rules and regulations will allow you to import the item you're purchasing.
Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the Albania. We have a special PAL Video Equipment category for countries that use the PAL system. Manufacturer's rebates may not be valid for merchandise shipped outside the Albania.
Refused or Returned Deliveries
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Videomobile reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Signature & Ordering Deadline
All orders are shipped "signature required" upon receipt. International orders received before 7am Eastern Daylight Time (GMT -04:00) will be shipped the same day. To avoid higher than normal shipping and duties charges, orders containing multiple items will be consolidated in one location prior to shipping. Your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
Due to the complexities of export regulations and international shipments, all special orders will be delivered to our warehouse and then shipped to you. This enables B&H to better support your shipment during transit.
Certain countries require your order's documents to be attested by the chamber of commerce. In the event that you need attested documents there will be a $50 USD fee per document requiring a signature along with a shipping charge to send you the documents.
Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.
To avoid higher than normal shipping and duty fees, orders containing multiple items stored in different warehouses will be consolidated at one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email if your order will be delayed.